Customer Testimonials
Superior service with salesman and finance!
I would like to give a 5 star for Mrs Eboni Baker on professionals, time and care on yesterday with the purchase of a truck for Filmore Larkins thanks for your time and care of your customer it was a great experience
Was nervous but Jeff and Misty worked above and beyond to get me into my 1st GMC Truck and I couldn't be happier with the service the whole team provided
I had a really good experience with Walker Mazada from the help of Adam Kollar. He had very good customer service, he was able to get my car in and out without any complaints. Everyone had really good customer service!
ALLEN DID A GREAT JOB ON KEEPING ME UPDATED
Everything was good. Truck was repaired quick and on time as promised.
Allen Gorum was super nice and communicative!
4 years ago, I bought a Yukon with Todd, they delivered, and I signed. Easy as that. So, with that experience I was definitely reaching out to Todd again. This time I decided to make a trip over there. Basically, it felt like I was dealing with an old high school friend. Todd is very personable, friendly and courteous. Without a doubt I will reach out to Todd again!
My Service Advisor yesterday Sam Cornette was polite and friendly. He gave me the expected wait time and was very close on what he quoted. He is someone yall should keep in this position because my last experience had me not wanting to come back EVER. Sam changed my mind and will make me give Walker another chance for service in the future.
The agreed upon work was performed quickly, efficiently, and somewhat economically.
Kenneth Turner was committed to our family needs and wants and kept our best interest! Kenneth also provided a professional and friendly manner through out the entire process! I’d highly recommend Kenneth, he was a pleasure to work with!
Kept my appointment on time, friendly and courteous and made phone call and email when ready...I have had excellent service from Walker Buick in Alexandria on MacArthur Drive. You want a nice car, dealer financing and standing behind their product, call WALKER BUICK DEALERSHIP reps. Proud owner... G. Eddie Figueron
Oil change and tire rotation took 1.5 hours and usually performed in 1 hour.
I have used other BMW dealerships in the past, but I have never had the superior service I received from Walker BMW. They will be my dealership of choice from now on. The staff, especially Mrs. Norwood, the service, the attention to detail was so much more than I expected.
Great customer service
Service was good and timely.
Great service and very knowledgeable about the vehicle. Huge help in getting me the exact truck I wanted!
Always courteous and willing to help me with any problem I have.
Appointment was on time and everyone was excellent with their expertise!
Everyone was amazing
ORDER OF DENALI TRUCK FINALLY CAME IN AFTER DELAYS ON BUILDING IT TRUCK IS BEAUTIFUL AND COMFORTABLE. GOT GOOD INTEREST RATE FINANCE MANAGER WAS GREAT TO EXPLAIN EVERYTHING MAKES MY 12 VEHICLE TO BUY FROM WALKER, MR. BUSTER IN SERVICE DEPARTMENT ALWAYS TAKES CARE OF BUSINESS. THANKS FOR THE NEW TRUCK I LOVE IT.
Fast and friendly
Always a great buying experience.
Had an oil change & recall performed. Everything was completely done as expected. Personal was friendly and professional. Will return when car needs any work again. Thank you all for your hard work.
I had a BMW but wanted something bigger so reached out to the dealership and Patrick Harris contacted me with in a hour and he found me a New Mercedes and I went to meet him and pick up my car It was a pleasure doing business With Patrick Harris and Walker Mercedes-Benz I would highly recommend him The service department also provides Excellent service
Had a problem with my truck and of course my service advisor Adam got me in and took care of me and had me back on the road. He is always helpful keep up the good work.
Very professional and quick service. Very pleased
Great service, very personable and professional.
Constantly kept me up to date / informed of the status of my vehicle. I really appreciate that and appreciate the outstanding customer service. Colonel (R) James F. Bowie
My first experience buying a vehicle on my own. Mr dalton leavines made it so easy. The whole process was not stressful and he was very pleasant to work with.
Everything went smooth, from the ordering, receiving and purchasing. All the staff at Walker Buick-GMC were absolutely pleasant to work with.
Hassle free, great time servicing my vehicle in and out , reasonable pricing and friendly faces! Thank you walker GMC
Dalton was a great help. Mr. Earl was so pleasant to work with as well.
Fast and efficient!
Excellent customer care by Jonathan Gorum.
Ross Lamkin was great to work with & got all of my questions answered. He was easy to talk to.
The sales staff and the financial staff were all very professional and treated me well.. I would definitely return to this dealership and I have been telling all of my friends and family how the purchase was a good experience.
Very nice and polite. Completed my oil change,tire rotation and tighten my electrical plug in.
i have been dealing with Walker for 20 years and service is wonderful, and very Professional treated. Always recomend to my friends.
You took my $1000.00 dollars and didn’t fix my Tahoe, if I had known, I would’ve never bought a car from you again.
Garrison was a pleasure to work with. He was helpful and offered great insight about the vehicle I purchased.
Ross Lamkin is a superstar. He goes above and beyond to help his customer before and after the sale. 3rd new car purchase from Ross.
He good people
VERY COURTEOUS AND FRIENDLY STAFF. VERY EAGER TO HELP AND INFORMATIVE.
Kenneth was great and answered all my questions. Every time I called him, he either answered, or called me right back. I can’t ask for better service!
Great…Awesome Service Thanks Mr Allen
Drove up for warning service on my GMC Denali. Was met promptly. Registered quickly. Called a few minutes later and inform the parts need to be ordered and they will call me as soon as those parts are available. Once available shouldn't take more than 30 minutes. Thanks team for helping.
Made an appointment for my vehicle's 30,000 mile service. Appointment was at 0730 and I was home before 0945am. I was kept informed at every stage of the service and my service rep, Allen Gorum, was excellent. He thoroughly explained the service I was receiving and how it would affect the performance of my vehicle. I am always pleased with the servicer at Walker.
I had a tire patched. The man who assisted me was so helpful. He even call after to make sure everything was good.
i was in and out very quickly
(Translated by Google) They were very kind to me thank you very much (Original) Fueron muy amables conmigo muchas gracias
Fast & easy
I went to Walker Buick because I had a recall on my 2012 Buick LaCrosse. The customer service was so Professional. I like to comment on Mr. Allen Gorum for his Professionalism and taken time to answer all my questions I needed to know.
I will say that since I have been getting my truck serviced at Walker, customer service has really picked up a notch. I felt welcomed and part of the Walker family even though I did not buy my vehicle there. If they keep customer service up, I just might have to give them a shot on my next vehicle.
Good workers that gets the job done I love My experience with buick
We were from out of town and the service manager was so easy and accommodating.
I needed to get my regular car maintenance done such as tire rotation and oil change. It was done in a timely manner and the dealership stayed in contact with me to ensure I was satisfied with the work orders.
Great communication and my car was serviced in a reasonable time.
The experience was great. My needs were a top priority and customer service was great.
Overall experience was really good. Garrison our salesperson was great to work with and very knowledgeable about the truck.
Courteous. Very quick and informative!
Very friendly salesman. Did not try to over sell me a vehicle. Answered all my questions and allowed me to contact him if I had any questions.
Very polite sales person that was very knowledgeable about the sales process and the vehicles we looked at. We never felt pressured to purchase and were treated with respect.
Sam was very helpful addressing the issue with my truck.
Darryll Martin was kind and polite. It didn’t take long
Went in for my first Service(Oil Change, Tire Rotation, General inspection). Also 2 Recalls. These Recalls were discussed when I made the Appointment. The Appointment was made the week before coming in. The Advisor did not know if the parts were in stock for the recalls. I had to wait for the technician to check my truck. Since the Advisor knew I was coming, the advisor should have known if the parts were in stock when I arrived. This would save time, for the technician and me, and I would have known how long I would be there. The plan ...
I was pleased with how quick my truck was fixed. Thanks again for getting my truck back to me in a timely manner
Always on time with our appointment and getting us serviced in a timely manner. The updates are also very good to get for timing and information
Courteous service kept well informed,
Mark is very knowledgeable. Very trustworthy and would recommend his service to anyone
Ross was amazing and made sure everything was good before I left the dealership. He even stayed after closing ensuring everything was fine. He checked on me and ask how I was doing days later.
Adam is outstanding each & every time. Gets me in & out very quickly.
Walker automotive service department was very knowledgeable and helpful to me when I went to get my oil change and tires it was done ✔️ in a timely manner most of all very courteous service department
Mr. Will Godfrey is the sales person that helped us get our new truck. He is amazing. He is very personable and so very helpful and tries very hard to make sure that you get what you want. We are very pleased with the truck.
I had the pleasure of buying a car from Garrison Thompson. He is one of the most knowledgeable people I’ve ever met, and very pleasant to work with.
The BEST customer service for Mercedes Benz is at Walker Mercedes! Ryan and Destiny work hard to make your experience the very best that it can be!! Ryan has a long work history with Walker-Mercedes…absolutely a “PRO” in his field! Ty
Recently had major electrical work done on MY 1998 BMW Z3. It was a complicated job as the local rats had a feast on my cars wiring. Mrs Norwoodand the staff were extremely helpful in finding my best options and taking care of the car’s issues along with care for a very stretched budget. I deeply appreciate their help with my questions on suggestions on how to proceed. My wife and I have purchased several cars from Walker dealerships and the quality of their service department is why I would shop there first.
Courteous customer service. Kendall made certain that my concerns were met and explained the claim process for my tire replacement. Alexandra has also provided great service during prior visits. I always feel confident that my vehicle will be properly serviced.
Great customer service every time we go. Ryan always keeps us informed.
Much gratitude for the great response and service after a recent tire blow out. The team even waited on us to arrive with the tow service and had us back on the road in just a few minute. Thanks jason & guys.
They are friendly honest and caring.
Customer Service not bad at all!
I recently brought my car in to be serviced at Walker BMW. Everyone there went above and beyond to make sure I had a good experience. Top-notch service!!
The team at WMB went above and beyond for me when I experienced car trouble while out of town. They were very accommodating and a pleasure to work with.
I needed a dealership to look at my 2009 Mazda 3 hatchback as a traction light appeared on the dash. I met Adam the Mazda service advisor at Walker and he set me up within 5 minutes of me showing up. It took them about a week for diagnosis but, they were very thorough and gave me detailed diagnostics on the which sensor specifically failed. More important than that, they recommended a few maintenance items as I was approaching 55K miles (Brake fluid flush, coolant flush, and fuel induction cleaning). Normally I'd skip this but needed the car to be as reliable ...
Great customer service as always Thank you Ryan
Everyone was very nice, everyone went above and behind to make sure everything was perfect.
Ken is the man! Quickly found me the car I was looking for, got it sent in from another dealer the next day. He wasn't pushy or anything. Usually the second I encounter the overly fake enthusiastic or push car salespeople I run, but Ken was great to work with. Very easy process, and Ken is extremely knowledgeable about the vehicles he sells. Showed me how to use the technology in in car, and helped me set everything up. The price was fair, paid MSRP, (a little less after some rebates) without added bs fees, which in today's ...
The friendly people in sales and service go above and beyond to ensure customers are satisfied.
They did an excellent job on my car, not to mention they were so professional and personal at the same time. Could not have been more accommodating. I will definitely go back when needed
Everyone that we came in contact with at Walker Mazda were wonderful! Top notch customer service and kindness! We drove 100 miles to come to this Mazda dealership vs one in our neighborhood and I am so glad we did!!
Always very helpful and professional.
Always excellent service! Ryan and his team are very professional.
Great service. Cost was reasonable.
Very professional everything when well