Customer Testimonials

This was the best experience. Bennie Edison was our sales person and he went above and beyond to help us find the SUV I wanted. He was upfront, open and honest and made the whole process the easiest I have ever had when purchasing a new vehicle. I really cannot say enough good things about the entire team at Walker Mazda. Everyone we came in contact with was genuine and kind.

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Everything was good

Sam was especially helpful. Service was completely in timely manner.

Allen Gorum was my service associate. As expected, he provided excellent customer service, and ensured that my vehicle received the highest quality of care. He provided me a detailed description of the scope of work, and informed me of other high priority services that my vehicle was in need of. It’s clear that my families safety and well being was his highest priority. Thanks to Allen, I’m back on the road driving with peace of mind. Thanks for everything G!

Tandy did a perfect job working with the warrenty and mechanics to get the job done ahead of schedule.

Tandy Thompson made the process super easy.

Overall a great experience. Tandy was helpful beyond comparison. He was able to fit me in last minute, great communication on the issues and how the process would go. If I ever have any issues that is who I will be request

He was timely, informative, and professional.

Walker GMC staff was very courteous and efficient. Great Job!

Allen Gorum from Walker GMC did a great job. They installed four new tires and completed a 27 point check.

Allen Gorum took charge and guided us and our 2018 GMC Canyon through a major service visit in a professional and efficient manner. It was an excellent experience and we were back on the road quickly.

The service agent called me the next day to insure that I was satisfied with their performance. To me this really shows the dedication of service department. She also explained to me about the point system and how it can be used for my next oil change. Thank you

Friendly, professional, vehicle taken care of in excellent timing

I didn't understand, no time reqirement was given to to complete this job (required).... Bringing my vechile to GMC for eom parts and end up with dorman part?

The oil change ,tire rotation and fuel treatment took a little longer than expected since I had an appointment, But things happen other than that all was well.

Great job

Great!!!

I was welcomed very respectfully and the work was done on my truck and other things to keep it running in good condition. Thanks for all you guys do.

The salesman was honest, not pushy at all, and professional. The buying process was as easy as it could have been. I was very impressed with the dealership!

Very easy to work with. Great sales staff.

On time!

The price was right and the salesman was very knowledgeable and helpful.

It took some time to get to my vehicle, but once they did the issue was resolved. Took a load off my mind.

Great customer service

Always a pleasure to see all of y’all. Very helpful and friendly. See ya soon

I was able to schedule an appt with the service dept online for the very next day. I received a video from the service dept that explained why my check engine light was on and also they showed what other issues that needed to be addressed immediately, as well as though in the near future. I'm grateful they went above and beyond to contact Mazda to see if any repairs were under warranty. I was able to pay through an emailed invoice. Thanks so much to Sam, the service manager, for his patience and for making sure my vehicle ... Read More

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Google - Apr 3, 2024

I was able to schedule an appt with the service dept online for the very next day. I received a video from the service dept that explained why my check engine light was on and also they showed what other issues that needed to be addressed immediately, as well as though in the near future. I'm grateful they went above and beyond to contact Mazda to see if any repairs were under warranty. I was able to pay through an emailed invoice. Thanks so much to Sam, the service manager, for his patience and for making sure my vehicle was repaired correctly. I will def contact Sam if I need any other services for my CX5.

Work was covered under warranty. Auto was ready when promised, service rep picked me up on own time from my home. Would highly recommend

Thank you Allen Gorum for taking care of my car and making sure my car takes care of me!

Every time I have issues or concerns regarding my 2021 GMC truck. I called or emailed Allen Gorum and he always responded the same day. Very friendly and helpful. he is by far different from the other advisor I dealt in the past. Who don’t seemed to care about customer's issues and that is very frustrating. I highly recommend Allen Gorum . because he is quick to answer very knowledgeable and trustworthy .

Service was completed quickly

Alan is excellent at his job! He is very personable, professional and kept me updated.

Everyone is a complete professional. Went in for an oil change and tire rotation, they found the brake pads were shot, and the rotors were damaged. My truck was going to be there for at least one more day. Mr. Allen offered a loan of one of their vehicles. This was not expected, but greatly appreciated.

This was my third vehicle I have purchased from Walker. The salesmen and sales manager were great.

Best in town when it comes to buy or service, I really can’t say enough, specially Sam CORNETTE he’s the best 10 star ⭐️.

Mr. Allen Gorum explained everything to me and he was very nice. Everything was done in a timely manner. It was the best experience I've ever had.

Excellent customer service

Advisor Samual Parks is amazing! He has been so helpful. Highly recommend!—by Linda M.

Mr. Allen Gorum was extremely helpful and explained the entire process to me. He explained each step and did everything he could to make the process quick and efficient. I cannot say enough about how helpful and kind he was.

Everything was speedy and done in a timely manner. All the employees were helpful and caring. Also Very knowledgeable.

AWESOME experience!! Todd Defee was a pleasure to work with and will definitely do business again!!

I came in for a suspension sound and a reason as to why my temp light came on. They let the car idle while they checked it and the radiator blew because my fan wasn’t working. I had to pay for the installation of a radiator when if they weren’t letting it idle they would have caught it was just the fan only. Then I had to speak to a manager because the advisor hiked the price on me after telling me one price for two days straight. Then he called and said he needed to give his ... Read More

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Google - Feb 20, 2024

I came in for a suspension sound and a reason as to why my temp light came on. They let the car idle while they checked it and the radiator blew because my fan wasn’t working. I had to pay for the installation of a radiator when if they weren’t letting it idle they would have caught it was just the fan only. Then I had to speak to a manager because the advisor hiked the price on me after telling me one price for two days straight. Then he called and said he needed to give his guy something for tightening a bolt on my sway bar links. I’m a mayor, municipal magistrate, pastor, and on diverse state boards and I never want to give this type of service to anybody in my state. There was very little integrity and transparency. I paid $1200 for a fault of a technician letting the car idle in one spot forever AFTER the temp light was on. This was told to me by service advisor.

My vehicle is still saying that it have a active recall which was supposed to get checked when i got my truck service.

Very satisfied with Walker dealership, we have been dealing with them for years, would definitely recommend to anyone

Made an appointment but still took 4 hrs to have my oil changed, ?? What's the reason for that??

Staff was will train and keep ne updated all the time

Friendly and professional.

Always great service!

Sam is knowledgeable & got my job done quickly

After purchasing a new Mazda with all of the additional features to be added on, my experience after the day of buying has been terrible. They kept my vehicle for over 2 weeks and every time I tried to call about it, I never got an answer. I would leave a voicemail and never get a call back. I had to physically go to the dealership after 2 weeks of them having my car to get any sort of answer. I finally have my vehicle back but in the entire time they had my car, they still didn’t get all of ... Read More

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Google - Feb 3, 2024

After purchasing a new Mazda with all of the additional features to be added on, my experience after the day of buying has been terrible. They kept my vehicle for over 2 weeks and every time I tried to call about it, I never got an answer. I would leave a voicemail and never get a call back. I had to physically go to the dealership after 2 weeks of them having my car to get any sort of answer. I finally have my vehicle back but in the entire time they had my car, they still didn’t get all of the add ons added. I’m waiting on a call back about it, but assume I will have to go back to try and make that happen.

Mr Gorum explained everything and was extremely professional and friendly. Very happy with my experience.

Our salesman was awesome. It felt like we were spending time with an ole friend! Todd Defee

I brought my car in to change a tire and it was wrecked by y'all ! I bought a brand new vehicle from yall a year and a half ago and it is now a wrecked vehicle because of YALL! This is not the first problem I've had with yall and this vehicle .

Had a 9:30 am appointment. All walkins were placed ahead of appointments resulting in a 3.5 hr oil change. Will not be back and likely never purchase from dealership again since service is a consideration in choosing a dealer.

Although I didn't purchase the truck from Walker I started using them for service because they used to take care of us. Now your lucky to get them on the phone and even with an appointment for a simple service it takes 4 and 5 hours. my work schedule doesn't allow me to know when i will be off or not being I'm a 24/7 on call employee who travels out of state 95% of my time at work. We live 40 minutes away and don't have the luxury of just dropping off our vehicles. My most recent experience is, I ... Read More

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Google - Oct 22, 2023

Although I didn't purchase the truck from Walker I started using them for service because they used to take care of us. Now your lucky to get them on the phone and even with an appointment for a simple service it takes 4 and 5 hours. my work schedule doesn't allow me to know when i will be off or not being I'm a 24/7 on call employee who travels out of state 95% of my time at work. We live 40 minutes away and don't have the luxury of just dropping off our vehicles. My most recent experience is, I had taken my 2019 2500HD Denali in for a Tire and wheel Rotate and balance and an all wheel alignment. The alignment and tire/wheel balancing was performed with almost perfection, but the fact that the tech rotating the tires in a clockwise pattern instead of crossing the front onto the rear position and rears straight onto the front position on a HD diesel 3/4 ton pickup truck blows my mind. GM website even explains the procedure for different drive types. This leaves me the choice of either leave it and let the front tire that was on the driver side which is now on front passenger side just keep wearing or i have to swap the tires around myself. Because I surely don't have time to drive 40 minutes back to the dealership and waste another 3-5 hrs waiting on them to correct it. And this isn't the first issue i have either. just the most recent. Walker service department worked on my pickup on and off almost like clockwork at least once a month for nearly 15 months and no one could fix the problem, keeping my pickup for days and weeks at a time trying to troubleshoot the issue leaving me with no ride until i finally had enough and demanded a loaner or else. I ended up having to take the truck to a dealership in Florida because the truck broke down again while i was on the road. Luckily for me the diesel tech at that Florida GM dealer was very experienced and knowledgeable. So well that he diagnosed the issue that i had been having all along and made the repairs and had me on the road in less that 2 hrs. Just seems that the quality of service and lack of knowledgeable techs keeps getting worse and worse.

Tonia Bandy is the best! You will not regret working with her! She makes the whole experience easy and painless.

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Horrible,the only good thing was the shuttle driver an I really don't think the service was free to me. Because I was charged 200.00 an they called it " diagnostic service", an turned around an said to actually fix what they said is wrong would be 1,800. I brung my car in mainly for a recall of the Evaporative Emissions Purge Valve that I know doesn't expire til 04/29/2034 or 150,009. I dont even have a 100,000 miles yet, close but not yet!!! They told me it was no longer valid an my warranty ran out. I also asked them to ... Read More

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Google - Sep 6, 2023

Horrible,the only good thing was the shuttle driver an I really don't think the service was free to me. Because I was charged 200.00 an they called it " diagnostic service", an turned around an said to actually fix what they said is wrong would be 1,800. I brung my car in mainly for a recall of the Evaporative Emissions Purge Valve that I know doesn't expire til 04/29/2034 or 150,009. I dont even have a 100,000 miles yet, close but not yet!!! They told me it was no longer valid an my warranty ran out. I also asked them to find out why I had lights such as ABS, Stabilitrak an check engine light been on, was it due to this recall. Those lights weren't on at the time of visit. Instead Tandy the advisor called me an said I have a problem with my Electronic Brake Control Module an it would be 1800 to fix. I said well what about the recall, he said it's expired an the mechanic checked an mine looked good.I asked can I drive vehicle safely an he said yes. "That it maybe 4 months before the lights show again. It's just the computer alerting that something is going on" I instructed him to put my vehicle back together an call me back. He called back an said I owe them 200 for diagnostic an did I need a ride. They didn't complete the service on my vehicle an I felt like they didn't do anything except gave me a ride to an from an charged me 200.00. That is the most EXPENSIVE RIDE ive ever had. Oh they did offer to rent me a car at 44.00 daily while they waited on my part if I paid them 1800. Walker you can guarantee I will no longer be returning to your establishment or referring. I'd just like to point out the fact that I do Hospice work. Taking care of people who are expected to die at anytime an I take my job very seriously an I must have a reliable car to get me back an forth. I have never been charged for a mechanic telling me what's wrong with my car. They should have called me an let me know if the recall wasn't the problem. I felt I was mistreated by them. My warranty isn't out . I have a problem with the EVAPORATIVE EMISSIONS PURGE VALVE an it hasn't expired. Yall can contact me. I will be following up with Buick as well. I am not happy with yall at all.

I called and left a message for Sam to call. He hasn't returned my call.

The last three times I had my car serviced at Walker Buick -GMC, I ask if the workers were experienced workers as each time my driver side mat was heavily soil with oil and grease. 1st time the mat was cleaned, no solution dripping out of mat. Second time reminded the manager for a paper mat to be put down for the oil prints, was worse than ever, showed the manager, he cleaned the mat put in a bag with solution pouring out, told him not to put in my car, to throw it away. This Third time I ask ... Read More

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Google - May 22, 2023

The last three times I had my car serviced at Walker Buick -GMC, I ask if the workers were experienced workers as each time my driver side mat was heavily soil with oil and grease. 1st time the mat was cleaned, no solution dripping out of mat. Second time reminded the manager for a paper mat to be put down for the oil prints, was worse than ever, showed the manager, he cleaned the mat put in a bag with solution pouring out, told him not to put in my car, to throw it away. This Third time I ask for paper to be put down but still put grease all over my mat. I showed them and threw it away. I said what is the deal with all the grease? I have lung problems which i told them was the reason I Did not want the chemicals in my mats. I pay for the service and I really believe the company owes me for the driver side greasy mats I have had to throw away or I can go to another place to do business and this also means buying my vehicles as I had been trading in Houston, Texas. One time for greasy mats, I can understand but not three. Experienced workers should know better. Not a happy customer

I got there at 1:15 I was told it would be 2 hours I had 3 other vehicles ahead of mine. I was good with that after I was there 3 hours my truck hasn’t been started on yet. The intake guy said I had 6 vehicles ahead of mine I didn’t have a appointment. There were 2 ladies with 2:00 appointments one lady left at 4:00 and the other lady was still waiting when I left. I was there from 1:15 until 5:00 for a oil change and tire rotation. This was the worst service I have ever had. I would recommend a shop supervisor and just ... Read More

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Google - May 20, 2023

I got there at 1:15 I was told it would be 2 hours I had 3 other vehicles ahead of mine. I was good with that after I was there 3 hours my truck hasn’t been started on yet. The intake guy said I had 6 vehicles ahead of mine I didn’t have a appointment. There were 2 ladies with 2:00 appointments one lady left at 4:00 and the other lady was still waiting when I left. I was there from 1:15 until 5:00 for a oil change and tire rotation. This was the worst service I have ever had. I would recommend a shop supervisor and just be honest with the customers. Apparently an appointment is not any better.

Why is it that only one service advisor handle certain manufacturer vehicle. I thought anyone can write a service request. I made the request on the computer and it did not indicate who I had to request service. I did not appreciate it when the service advisor informed the other service advisor that they made a mistake when the appointment was made.